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All agency action can be classified in three categories: quasi-adjudication: order making, judicial quasi-legislation: rulemaking executive
Posted On: Nov. 1, 2017
Author: Shipra

HOSPITALITY ORGANIZATION AND THE TEN BEST PRACTICES The term hospitality includes hotels, restaurants, vacation and sight seeing, timeshare, cruise, travel and tourism services. The name hospitality conjures up several images and meanings. It can be described as the treating strangers and guests in a friendly way. Hospitality conventionally refers to opening up of one’s home and its comforts to others who could be strangers or known persons. For the purpose of this study, we shall choose a fast food restaurant as a hospitality organization. We would also examine what kind of practices it should follow to make sure that it retains its popularity amongst the target markets. A restaurant starts in a small way and establishes a name for itself only after it has created a perception in the minds of people about its special offers etc. Its expansion depends on its popularity. The journey is not an easy one but is full of struggles and gradual achievements. The success of a business organization is being conscious abut the environment and taking necessary steps to ensure that there is no damage to it. The onus of implementation lies on top management as they are the ones who have to define policies and set down norms as well. These have to be communicated to people down the line. For example, maintaining hygiene is one of the practices, which has to be followed by all and sundry. Treating guests in a courteous way is another practice which has to be followed. It is more important for the front office staff.” Service with smile “should be the motto. Disposing off waste in a responsible manner also comes under the best practices. Keeping oneself abreast of the latest and offering the best product and service leads to customer satisfaction. There has to be a conscious attempt to make superior products as the customer patronizes those which provide him value for money. References Raef A. Lawson, Toby Hatch, Denis Desroches Scorecard best practices: design, implementation, and evaluation 1st Ed. John Wiley & Sons, New Jersey 2008 accessed on May 19, 2011 accessed on May 19, 2011